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Malano Australia Store Policies

PayPal & Credit Cards accepted. Please allow 2-3 days for processing

Postage and Shipping

Items will be packaged to send on the day of orders coming through. Please allow the next day for the courier to pick up and delivery times vary between states. Postage does vary between items, so please read each item carefully. We use Couriers and Australia Post for Express.
If you require Express Delivery we can arrange through email or phone, please contact by email or 0408 050 111. Please understand that Express Post does incur the extra charges.

INTERNATIONAL POSTAGE:

We are happy to ship globally, however, shipping must be quoted and paid via PayPal Invoicing prior to shipping. Please email admin@malano.com.au for information or call +61 408 050 111.

There are no refunds for change of mind. However, if there is a fault or damage upon receipt of goods, please send a photo from your phone to our email address, and we will be happy to replace the faulty or damaged item. Now and then a dispensing unit can be defective and because we are not allowed to check how the pump dispenses, we cannot control quality on pumps and atomiser sprays. However, we will pay to re-send another one as soon as practicable.

Malano has a satisfaction guarantee on all of our products. We do not exchange for change of mind, or if you have a custom skincare product that irritates your skin, we don't refund, but we reformulate and send it free of charge to ensure that our customers are delighted. You must return the skincare and send a detailed reason why it has been returned. We are always open to discuss and prefer this over, a customer not returning.

Malano provides information, education and consultations for skincare, cosmetics, body products and we advise that we are not Doctors, therefore, in cases where there are problems with skin, at our discretion, we may refer you back to your Dr or Dermatologist, and as such, we are not liable for skin issues recurring. If you, however, have any irritation from skincare, please contact – by email or phone 0408 050 111, at your earliest convenience for a confidential discussion. All information we offer is for your benefit and curious only, and it is not an attempt to diagnose or treat existing issues. At the same time, once you have a diagnosis, we can create a formula which will benefit your skin, without inflaming the issue. Please use all Essential Oils carefully, ensure that you dilute in a high-quality carrier oil, such as Jojoba or Sweet Almond. Some oils are suitable for babies three months + but check the cautions, with each item. Never use essential oils near eyes and due to the concentrated nature of volatile oils, always us with care, read the directions and adhere to cautions, such as pregnancy and infants

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1 day ago

Malano Australia
Here at Malano, we love essential oils as much as you do. They have a rich history dating all the way back to the early Egyptians and for that reason, we use them extensively in many products. However, one thing that you may not know, essential oils are considered a medicine and listed as a chemical by the Therapeutic Goods Administration. So, there are some important pointers that that we thought we’d share with you on their use and safety. 1. Always dilute your essential oils in a high-quality carrier oil, such as; Jojoba, Sweet Almond or Fractionated Coconut Oil. Never use essential oils neat. A rough guide is about 40 drops per 100ml of carrier oil, which is around 2%. 2. Always check the labels and understand the dilution rates, for example you should only use 2-10%. Be aware that Bergamot contains Bergaptene which makes the skin photo-sensitive. 3. Check whether the oil you are using is safe for pets and babies. 4. Cats and dogs are able to be around some oils, sometimes that can vary, not all oils are safe for all animal species. 5. Make sure if you are pregnant that you check for cautions, most essential oils are not suitable for pregnancy and infants. 6. Always learn from reputable books and sites about essential oil safety. 7. We don’t recommend many essential oils for infants under 2. 8. Perhaps one of the most important tips, never ingest essential oils unless you have food grade ones and you are experienced or trained in their use. The best advice is to seek a consult with a naturopath or aromatherapist and they can safely guide you through proper dosages and use. 9. Do not use if you have epilepsy and hypertension.If you would like to know more leave a comment and if you’d like to see a video with more detail, drop us a line. We love to hear from you. ... See MoreSee Less
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3 days ago

Malano Australia
In a recent post on our Instagram page , we discussed how when moisturiser is used, it helps to keep your skin hydrated by holding the water in the outermost layer of your skin. But, it also does more than that. Have you ever wondered why water is really important for our skin and health?Water’s function with our skin is not only in keeping it hydrated, but supporting the skin to continue to performing its vital function. Water carries nutrients and oxygen to cells, helps your brain to function, and helps to flush out toxins/waste from your kindneys and liver. Water also lubricates your joints and helps your body to regulate its temperature. If water loss occurs, our skin can become dry & cracked, leaving us prone to infections & illness.We have developed a range of moisturisers that are comprised of many compounds, synergistically blended for all skin types to maximise effectiveness, which results in your skin being the best it can be. Your skin works hard to protect you, so why not treat yourself & your skin to luxurious moisturisers, derived from the finest quality products. ... See MoreSee Less
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