Malano Australia Store Policies
PayPal & Credit Cards accepted.
Please allow 2-3 days for processing.
Postage and Shipping
Items will be packaged to send on the day of orders coming through. Please allow the next day for the courier to pick up and delivery times vary between states. Postage does vary between items, so please read each item carefully. We use Couriers and Australia Post for Express.
If you require Express Delivery we can arrange through email or phone, please contact by email or 0408 050 111. Please understand that Express Post does incur extra charges.
We are happy to ship globally, however, shipping must be quoted and paid via PayPal Invoicing prior to shipping. Please email firstname.lastname@example.org for information or call +61 408 050 111.
There are no refunds for change of mind. However, if there is a fault or damage upon receipt of goods, please send a photo from your phone to our email address, and we will be happy to replace the faulty or damaged item. Now and then a dispensing unit can be defective and because we are not allowed to check how the pump dispenses, we cannot control quality on pumps and atomiser sprays. However, we will pay to re-send another one as soon as practicable.
Refunds & Returns
There are no refunds for change of mind.
However, if there is a fault or damage upon receipt of goods, please send a photo from your phone to our email address, and we will be happy to replace the faulty or damaged item. Now and then a dispensing unit can be defective and because we are not allowed to check how the pump dispenses, we cannot control quality on pumps and atomiser sprays. However, we will pay to re-send another one as soon as practicable.
Malano has a satisfaction guarantee on all of our products. We do not exchange for change of mind, or if you have a custom skincare product that irritates your skin, we don't refund, but, we reformulate and send it free of charge to ensure that our customers are delighted.
You must return the skincare and send a detailed reason why it has been returned. We are always open to discuss and prefer this over, a customer not returning.
The exception to this is our new Ultrasonic Diffuser. There is no change of mind for this product however, we will exchange or refund in the event of a malfunction. To obtain an exchange for a faulty unit, we require that the unit is sent back to us so that we can assess what the fault is with the product. Once we resolve the fault, we will replace the unit within 3 months of purchase.
Malano provides information, education and consultations for skincare, cosmetics, body products and we advise that we are not Doctors, therefore, in cases where there are problems with skin, at our discretion, we may refer you back to your Dr or Dermatologist, and as such, we are not liable for skin issues recurring. If you, however, have any irritation from skincare, please contact – by email or phone 0408 050 111, at your earliest convenience for a confidential discussion. All information we offer is for your benefit and curious only, and it is not an attempt to diagnose or treat existing issues. At the same time, once you have a diagnosis, we can create a formula which will benefit your skin, without inflaming the issue.
Safety with Essential Oils
Please use all Essential Oils carefully, ensure that you dilute in a high-quality carrier oil, such as Jojoba or Sweet Almond. Some oils are suitable for babies three months + but check the cautions, with each item. Never use essential oils near eyes and due to the concentrated nature of volatile oils, always us with care, read the directions and adhere to cautions, such as pregnancy and infants.